Privacy policy

New Zealand Comfort Group Limited (“The Comfort Group”)

1. Privacy Policy

At The Comfort Group we are committed to protecting your personal information. This is our current Privacy Policy. It explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 2020 and it may be updated here from time to time.

2. What Personal Information We Collect

We collect personal information reasonably necessary for our business activities, including identity and contact information, transaction and product information, customer interactions, website usage data, and commercial information for suppliers and customers.

We may collect health related information such as sleep preferences and conditions only with your consent and where reasonably necessary to ensure we can deliver the best products to you.

3. How We Collect Personal Information

We collect personal information directly, including purchases, warranty registrations, enquiries and website use. We may also collect information from retailers, service providers, publicly available sources and third-party platforms.

4. Purposes of Collection

We use personal information to provide products and services, manage orders and warranties, deliver customer support, conduct marketing where permitted, improve products, manage supplier relationships and comply with legal obligations.

5. Disclosure of Personal Information

We may disclose personal information to related companies, retailers, service providers, professional advisers and regulators where required. We take reasonable steps to ensure recipients handle personal information in accordance with applicable privacy laws.

6. Overseas Disclosure

Personal information is stored and processed in Australia and New Zealand only. We do not routinely disclose personal information outside these jurisdictions. If this changes, we will take reasonable steps to comply with applicable privacy laws.

7. Direct Marketing

We may use personal information to send marketing communications where permitted by law. You can opt out at any time using unsubscribe facilities or by contacting us. We do not use sensitive information for marketing without consent.

8. Cookies and Website Analytics

We use cookies and similar technologies to improve website functionality and analyse usage. You can control cookies through browser settings, although this may affect functionality.

9. Storage and Security

We hold personal information securely and implement administrative, technical and physical safeguards to protect against misuse, loss or unauthorised access. No method of transmission is completely secure.

10. Data Retention

We retain personal information only as long as necessary for business or legal purposes and will destroy or de-identify it when no longer required.

11. Access and Correction

You may request access to or correction of your personal information. We will respond within a reasonable timeframe and may require identity verification.

12. Privacy Complaints

You may lodge a complaint with us if you believe we have breached privacy laws. We will investigate and respond within a reasonable timeframe. You may also contact the Office of the Privacy Commissioner.

We have procedures in place to manage privacy breaches and will notify affected individuals and regulators where required by law.