It's important that you take care of your new bed to ensure it will continue to give you a great night's sleep for many years to come. The following information provides the guidelines on how to care for your bed to obtain the best possible performance and to keep your bed in great condition.
DO rotate your mattress frequently to help equalise wear. Find out more
about how to rotate your mattress
DO carry your mattress flat or on its side. This is a job for at least two people.
DO use a mattress protector. The use of a washable, good quality mattress protector will help keep your mattress clean. A waterproof mattress protector is recommended for children’s beds.
DO air your bed. Airing your bed periodically by leaving bed linen off for several hours will allow condensation caused by body heat to evaporate.
DO vacuum your bed regularly using low suction.
DO treat spills and stains as soon as possible. Gently scrape away soiling or mop any liquid. Use a clean, damp cloth (dampen with water only) and dry in shade away from direct heat. Allow to dry thoroughly before re-use.
DO firmly push in all base legs/castors supplied with your new base. This will enhance product life and provide optimum stability and comfort.
DO replace your base when purchasing a new mattress ideally with the matching base recommended. The base supports the entire mattress and old bases can lose their strength and support over time. By not using the intended base with your new mattress, damage can occur to the product and the spring system may not be properly supported. This is not a manufacturing fault if the mattress is damaged by inadequate base support.
DO dispose of all plastic packaging immediately and appropriately after receiving your new bed. Bags are polyethylene and can be recycled, but are dangerous for young children. Please ensure the plastic is properly and safely discarded.
DO store your mattress in a breathable bag if it is going into storage.
DO ensure your mattress and base are appropriately packaged when transporting or storing your bed to prevent structural damage or condensation which can cause dampness and mildew, damage from which is excluded from the warranty.
DON’T place plastic bags near children as they could cause suffocation.
DON’T remove border labels or tags. The border label on your new bed contains information to help identify the mattress you own, should you require any future customer care follow up.
DON’T use cleaning agents on your mattress. Chemicals contained in some cleaning agents may damage the fabric or underlying materials in your mattress. To remove a stain or mark, use a clean damp cloth only (dampened with water).
DON’T bend or jump on your mattress under any circumstances. This may cause damage to the internal construction of your mattress.
DON’T smoke in bed.
DON’T saturate fabric with water or other cleaning liquid.
DON’T use dishwashing or laundry detergent on your bed.
DON’T scrub with a stiff brush as it may damage the materials.